Frequently Asked Questions - FAQs

All your questions are answered here.

You place an order on www.joharcart.com Check for CoD facility by entering your area pin code in the text box. Choose CoD option if available and complete the order placement. You pay the complete amount in cash to the logistics company once the product is delivered to you. Please remember payment through cheque, draft or any other means will not be accepted by the logistics company.

No, there is no additional charges for CoD shipments.

As per government regulations CoD orders are allowed up to INR 49,000/- only.

All the successful orders placed on joharcart will be shipped to the customer within 15 business days. For security reasons, joharcart ships to valid street addresses only.

Yes, as per government regulations up to a maximum of INR 49000/-. Also, if it exceeds INR 49000/- you could place the orders independently.

ILD will refund the amount by cheque or NEFT within 2 to 3 weeks from the date the product is received by ILD.

Usually, the courier company will call you before delivering the shipment. For your protection, all orders require your/consignee’s signature upon delivery. To ensure that your courier reaches you smoothly. One should share:A valid mobile number or landline number.An alternate phone number.Correct address and landmark. This will help the logistics company locate you easily and complete the process faster.

We offer FREE Return Shipping. You'll receive complimentary return shipping on all resizing, exchanges, or refunds for all products within the 30-day money back policy.

No. When we said, we'll return the money you paid in full, we meant it.

Our 30-day No Questions asked Money Back Policy gives you time to make sure your purchase is perfect. If you need to return it for any reason, we'll happily provide you with a full refund or exchange, within 30 days of the date of delivery. Yes, it's that simple. We can only accept the product without custom engraving, in its original condition and with the certification.